top of page

Terms and Conditions

Welcome to Krishi Mantra! These Terms and Conditions govern your use of our website and the purchase of our farm-fresh A2 Milk and A2 Ghee products.

1. General

By accessing and using our website, you agree to comply with these Terms and Conditions. If you do not agree with any part, you must refrain from using our services.

2. Eligibility

To place an order, you must be at least 18 years old or have parental consent. You must provide accurate, complete, and current information.

3. Products

Our A2 Milk and A2 Ghee are produced using traditional methods from Desi Gir cows, with an emphasis on purity, quality, and farm-to-home freshness. All product descriptions are for informational purposes only and subject to change.

4. Pricing

All prices listed are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise mentioned. Prices may change at any time without prior notice.

5. Orders and Payment

Orders can be placed through our website. We accept online payments via secure payment gateways. Orders will be confirmed upon successful payment.

6. Cancellations and Refunds

Orders once placed cannot be canceled after confirmation. Due to the perishable nature of our milk products, refunds or exchanges will not be entertained unless the product is found to be damaged or defective at the time of delivery. Please contact our support within 24 hours of delivery with photographic evidence.

7. Intellectual Property

All content on this website, including logos, images, text, and product designs, are the intellectual property of Satva and may not be used or reproduced without written permission.

8. Limitation of Liability

Satva shall not be held liable for any direct or indirect damages arising from the use of our products or website. We are committed to providing safe and quality products, but users are responsible for proper storage and usage.

9. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts of Gujarat.

Shipping Policy

Shipping Policy At Krishi Mantra , we are committed to delivering our fresh and pure products with care and efficiency.Dispatch Time: Orders for major cities in Gujarat will be dispatched within 2 to 4 working days.Delivery to Metro Cities: For metro cities outside Gujarat (such as Mumbai, Delhi, Bangalore, Hyderabad, Kolkata, etc.), the delivery may take 7 to 10 working days from the date of dispatch.Packaging: Our A2 Milk and Ghee are securely packed to maintain freshness and ensure safe transit.Delivery Partners: We partner with reliable logistics providers to ensure timely and temperature-controlled delivery.Delivery Delays: In rare cases, delays may occur due to unforeseen circumstances such as weather, holidays, or transport issues. We appreciate your patience and understanding.For any shipping-related queries, please feel free to contact our customer support team.

Privacy Policy – Krishi Mantra

At Krishi Mantra, we are committed to protecting your privacy and personal information. This policy outlines how we collect, use, and safeguard the data you provide while using our services.

1. Information We Collect

  • Name, contact number, delivery address, and email address

  • Order and transaction details

  • Feedback, reviews, or communication you send via WhatsApp, email, or our website

2. How We Use Your Information

  • To process and deliver your orders accurately

  • To communicate order updates and respond to customer support queries

  • To improve service quality and customer experience

  • To comply with applicable laws and regulations

3. Data Protection

We do not sell, trade, or share your personal information with third parties, except as necessary for order delivery or as required by law.

4. Customer Support

For any service-related queries, please contact us via:

We strive to respond within 3 to 5 working days.

💸 Refund Policy – Krishi Mantra

At Krishi Mantra, customer satisfaction is our priority. If you have any issue with your product delivery or quality, please follow the steps below:

1. Reporting an Issue

Customers must report the issue on the same day of delivery or incident by:

  • Sending a WhatsApp message to +91 9099098585

  • Including photos/videos of the product

  • Providing a brief description of the complaint

  • Emailing the same details to: gckrishimantra1@gmail.com

2. Resolution Process

Our team will review your complaint and respond within 3 to 5 working days.

3. Refund Approval

If satisfactory proof and necessary details are provided, we may approve the refund. If the complaint is found to be invalid or insufficient, the request may be declined.

4. Refund Timeline

Approved refunds will be processed within 10 working days from the date of approval.

bottom of page